“We chose Newhotel for its innovative vision and ability to adapt solutions to the Dominican market. The initial challenge was consolidating a robust, multi-currency offering, overcome thanks to the team’s constant support. We maintain a professional relationship based on trust, and partnership has been fundamental in positioning us as leaders in hospitality solutions, offering reliable products and increasing client satisfaction. Newhotel’s main differentiator is complete system integration and adaptability to local needs, facilitating the success of solutions in our market.”
— Priamo Vásquez, Sales & Marketing Manager, HO-Tech
In the Dominican Republic, the partnership with Newhotel began nearly three decades ago, driven by the innovative vision and commitment to the hotel industry of one of Newhotel’s founders, as well as the flexibility to adapt to the local market. The initial challenge was monumental: to consolidate robust and reliable software offered for local clients, capable of operating in multiple languages and currencies, at a time when both companies were just starting out. This challenge was overcome thanks to Newhotel’s constant support and transparent communication.
The support and collaboration are described as close and professional, built on trust and quick responsiveness. While response speed has fluctuated in recent years, belief in the partnership remains strong, attributing these variations to workload and the certainty that collaboration will continue to be fruitful. Newhotel’s technical and commercial support has been a fundamental pillar in meeting client needs and ensuring smooth system operations.
This alliance has been decisive in positioning the local company as a leader in hospitality solutions in its region. Backing from Newhotel enabled the offering of solid and reliable products, resulting in higher client satisfaction and loyalty. A key differentiator of Newhotel solutions in this market is their adaptability to the specific requirements of the tourism sector and complete system integration, translating into significant operational efficiency gains and superior ROI.
An illustrative example of this success was implementing an integrated management solution for a hotel client struggling with front-office coordination and multiple points of sale. The Newhotel solution not only resolved the issue but also optimized operational efficiency and enhanced guest experience. Newhotel has shown a remarkable willingness to adjust functionalities according to local legislation and cultural particularities, crucial for acceptance and success. Future expectations include strengthening the alliance further, integrating new technologies and functionalities to keep pace with market evolution and ensure sustained growth. Their advice to other potential partners: consider Newhotel for its dedication, product quality, and continuous support, emphasizing that success relies on fluid communication and cohesive teamwork.
