“We chose Newhotel for aligning perfectly with our vision to provide innovative and reliable technology solutions for the hospitality sector. The biggest challenge was adapting the system to operational needs and local market specifics, which we overcame thanks to software flexibility and dedicated team support. The partnership allowed us to expand our services, increase client satisfaction, and position ourselves as leaders in hotel technology. What sets Newhotel apart is its customizability, continuous innovation, and reliable support, providing operational efficiency and better guest experiences. Our experience as partners has been extremely rewarding, and we will continue to grow together.”
— Vladimer Kaperski, CEO & Managing Partner, HIT Hub
In this strategic Eurasian region, a technology and hospitality hub embraced Newhotel as a partner, driven by the mission to empower hotels and businesses with innovative and reliable solutions. Newhotel aligned exceptionally well with their vision and operational objectives, becoming a natural choice for collaboration.
The initial challenge was harmonizing Newhotel’s advanced technological solutions with clients’ operational demands and local market nuances. This was overcome through close collaboration and dedicated support from Newhotel, enabling successful customization and implementation. Newhotel’s support is described as “excellent,” with a responsive, proactive team demonstrating deep industry expertise and strong problem-solving commitment. Regular communication and efficient teamwork facilitated integration processes and rapid client support.
This partnership allows the expansion of service offerings, attracting a broader range of clients, and improving client satisfathrough operational efficiency and technology-driven solutions. It positions HIT HUB as a market leader in hospitality technology.
The main differentiator of Newhotel solutions here is their exceptional ability to provide highly customizable and modular systems that meet complex operational needs. Continuous innovation, user-centered design, and strong customer support set them apart. When Hit Hub started as a Newhotel distributor, they implemented solutions for a hotel group in Georgia facing operational challenges, particularly in channel management, revenue management, and multi-currency support. This transformation resulted in improved operational efficiency, market competitiveness, financial performance, and guest satisfaction.
Future expectations are ambitious and optimistic, aiming to leverage Newhotel’s innovative technologies and robust support to expand market presence, introduce value-added solutions, and meet evolving client demands. They foresee mutual growth, sustained innovation, and even deeper collaboration. Their advice to other potential distributors is to evaluate Newhotel’s technological capabilities, understand the collaborative approach, and clearly communicate market-specific needs, as successful partnerships rely on active engagement, regular communication, and strategic alignment. Overall experience is described as “extremely rewarding.”
