A Long-Term Partnership and Sustained Growth with Newhotel Software
My personal connection with Newhotel Software dates to 1990, when I first met their products—not as a partner, but as a client. That initial experience gave me a unique perspective on the quality and functionality of Newhotel solutions in the hospitality sector.
Years later, that relationship matured and took a new direction. The transition from client to a closer link with the company occurred through my journey as an employee of Newhotel Software. During this period, I deepened my understanding of the company’s technology, values, and vision.
The idea of becoming a Newhotel Software distributor arose naturally when I decided to establish my own company in Angola. Understanding the potential of the Angolan market and the gap in robust hotel management technology solutions, I saw the perfect opportunity to combine my experience with the recognition of the Newhotel brand.
Since 2014, our journey as a distributor in Angola has been marked by consistent and sustained growth. We have not only introduced but also solidified the presence of Newhotel products in the Angolan market, building a loyal customer base and strategically expanding our operations.
This partnership, evolving from a user relationship to a strategic collaboration, reflects mutual trust and shared commitment to providing the best software solutions for the hospitality industry. We remain dedicated to strengthening this relationship and further driving the success of Newhotel Software in Angola.
The main differentiator of Newhotel solutions in the hotel software market lies in their breadth, integration, and adaptability, combined with extensive industry experience. Key points that set them apart from competitors include:
1. Comprehensive and Integrated Hotel Solution (All-in-One)
Newhotel offers a truly complete hotel management suite covering all operational areas of a hotel, from front-office to back-office, and from small inns to large hotel chains. This includes:
- Property Management System (PMS)
- Channel Manager
- Booking Engine
- Point of Sale (POS)
- Specialized Modules
- Business Intelligence and Revenue Management
The major benefit is that all these modules are integrated, meaning data flows seamlessly between them. This eliminates the need for multiple interfaces and systems, reduces errors, saves time, and provides a holistic, real-time view of operations.
2. Flexibility and Scalability (Cloud and On-Premise)
Newhotel stands out by offering flexible options to meet different needs and business sizes. The ability to provide both cloud and on-premise solutions is a differentiator, allowing hotels to choose the model that best suits their strategy and infrastructure.
3. Focus on Guest Experience and Automation
Newhotel solutions include features designed to enhance the guest experience and optimize operations. These functionalities contribute to more efficient operations and a smoother, more personalized service for clients.
4. Extensive Experience and Support
With over 40 years of experience in the market, Newhotel has accumulated deep knowledge of the hospitality industry’s needs. This is reflected not only in the robustness of their products but also in their service:
- 24/7 Support: Committed to global, around-the-clock support, crucial for assisting distributors and clients.
- Specialized Team: A team with high industry knowledge and deep understanding of Newhotel solutions.
This combination of technological innovation with a solid foundation of experience and strong commitment to customer support is what truly differentiates Newhotel Software in this competitive market.
Adapting any software solution to a new market, especially one with Angola’s particularities, is a complex challenge. In our case, the relationship with Newhotel Software was fundamental for this adaptation, thanks to both its inherent flexibility and the support provided, enabling us to effectively address local needs and culture.
One of the most crucial aspects was the configurability and modularity of Newhotel solutions. This allowed us to:
- Fiscal and Accounting Adaptation: Angolan legislation, particularly regarding invoicing and accounting standards, has its specificities. We were able to configure the system to generate fiscal documents according to local requirements and integrate with accounting systems.
- Currency and Exchange Management: Exchange fluctuations and the use of multiple currencies in the Angolan market are a reality. The software allowed flexible handling of multi-currency transactions and application of updated exchange rates, essential for hotels serving a diverse clientele.
- Local Reporting and Analysis: We could adjust standard reports and create new ones that provide crucial information for local management, aligned with expectations and reporting needs of Angolan managers.
Newhotel also helped us understand and respond to cultural and operational nuances:
- Implementation and Training Methodology: The Angolan market values personal contact and on-site training. We worked with Newhotel to develop an implementation methodology that included extensive training sessions and post-implementation support, adapted to the pace and learning needs of local hotel teams. Having a local technical team with knowledge of both Newhotel products and the Angolan reality was decisive.
- Localized and Agile Support: With Newhotel’s help, we could provide localized, fast technical support with teams who understand the context and can act quickly, minimizing downtime and increasing client confidence.
- Understanding Local Priorities: Newhotel’s ability to listen to our feedback and identify specific needs on the ground was vital. For instance, system robustness and reliability are highly valued in an environment where service interruptions may be a concern. Newhotel already possessed these characteristics, giving us a solid foundation.
The long history and global presence of Newhotel Software were also significant factors:
- Trust and Credibility: The Newhotel brand, with over 40 years of experience and thousands of clients worldwide, brought instant credibility. This was crucial to gain the trust of large hotel groups and investors in Angola seeking proven, stable solutions.
- International Benchmarking: Newhotel allows Angolan hotels to benefit from global hospitality best practices, raising management and service standards.
In summary, Newhotel not only provided technically advanced and flexible software but also, through a solid partnership, enabled us to adapt its offerings and our approach to effectively meet Angola’s legislative, cultural, and operational particularities, paving the way for our sustained growth since 2014.
