“We chose Newhotel for being a world-class solution, reliable and quick to adapt to local requirements. The biggest challenge was migrating the existing software base without increasing perceived costs, which was overcome thanks to the team’s flexibility. The partnership has positively impacted on our results, notably through rapid implementation across multiple properties. Newhotel’s differentiator is offering a global solution with local representation, combining experience and market trust. Moving forward, we hope to consolidate it as our main solution and expand into neighboring markets.”
— Rafael Clemente, Infopro, Venezuela
In Venezuela, a long-standing partner with over three decades of experience in the sector was seeking a software solution that met their world-class standards. The choice fell on Newhotel, not only because of its well-known portfolio of solutions but also due to its ability to navigate the country’s specific complexities and restrictions. The decision was clear: Newhotel was the obvious choice to continue serving the market with excellence.
The beginning of this collaboration was not without challenges. Transitioning an established client base that uses other systems required a careful approach to avoid negatively impacting perceived monthly costs. However, the openness and flexibility of the Newhotel team were crucial. Their willingness to go above and beyond and their agility in adapting to local legal and fiscal requirements in record time were instrumental to the success of the transition. This partner describes the support received as excellent testament to ongoing and effective collaboration.
While the full impact on growth is still being measured, early results are promising, with expectations that Newhotel’s presence in this partner’s business portfolio will continue to expand. What sets Newhotel apart in this market is its position as the only world-class solution with local representation, benefiting from over 40 years of experience and reputation. A notable achievement illustrating this synergy was the successful implementation of Newhotel solutions across four properties of the same hotel chain in just one month, demonstrating the system’s robustness and efficiency.
Looking ahead, this partner aspires to even deeper integration with Newhotel, expanding into neighboring markets and actively contributing to product and strategy development. Their advice to potential collaborators emphasizes trust, openness, and honesty in relationships, highlighting that Newhotel is a company that truly listens.
