Hotel software built for independent properties
Connect your departments, automate repetitive tasks and give your team the information to deliver more personal service, with Newhotel’s modular Cloud Suite.
Your departments work together. Your technology should too
Every stay relies on dozens of decisions across departments. Newhotel bridges the gaps, connecting workflows from reservation to checkout so your entire property operates as one synchronized team.
Single-source data
Connect every department with instant access to real-time reservation, room, and guest details to eliminate data silos, double entry, and operational delays.
Automated workflows
Link key moments with operational actions, assigned responsibilities and follow-up.
Full operational integration
Connect restaurant, spa, and amenity charges directly to the guest folio while keeping housekeeping instantly updated on room readiness.
Let automation handle the routine. Your team handles the service
Connect guest requests directly to your operational workflow. From pre-arrival messaging to live service requests, keep operations moving forward without manual checks or delays.
Guest experience touchpoints
Allow guests to request services and interact with your property seamlessly through the Guest Experience app.
Centralized service console
Route incoming guest requests directly into Service Monitor with clear ownership and task assignment.
Automated triggers & distribution
Keep booking channels updated in real-time while setting automated rules for guest communications and service follow-ups.
Maximize revenue and profit with total operational visibility
Track occupancy, rates, pickup, and channel performance across your operations to capture higher margins. Combine core PMS reporting and unlock deeper Business Intelligence as your analytics needs grow.
Executive dashboards
Get instant visibility into daily revenues, upcoming arrivals, and key operational metrics in seconds, giving you the full picture before your morning briefing.
Revenue & booking analytics
Monitor channel profitability and pricing performance to optimize revenue management and commercial strategy.
Deeper performance insights
Add Business Intelligence modules whenever you need detailed reporting across dining, wellness, or multi-property operations.
Software your team can rely on from day one
We tailor onboarding around the practical daily tasks each team performs, ensuring fast adoption and minimal disruption to daily guest service.
Role-based learning
Focus training on practical daily routines, from speeding up arrivals to processing guest requests without delay.
Safe practice environment
Allow staff to practice real scenarios — like check-ins, rate overrides, or guest billing — in a test environment before going live.
Tailored support
Work directly with our implementation experts to build a custom training plan for your property.
The modules to start with, depending on how you earn
If your revenue is mostly rooms, six modules are enough to start. If the restaurant, spa or meeting rooms matter, their modules charge to the same guest bill. Either way, you can add any module later.
- Rooms: PMS, housekeeping, online check-in, guest experience, booking engine and channel manager
- Restaurant, spa and events: POS, mobile POS, stock, digital menu, kitchen display, table reservations, spa, events and finance
- Adding modules later means nothing to migrate: it is the same database
An AI team working alongside yours
NIA lives inside the platform, with access to the same data as your team. It answers, it acts, and it talks to guests on your website.
You ask, NIA answers
“How many rooms on the third floor still need cleaning?” — one question instead of three screens and two reports.
You ask, NIA acts
Updating room status, handling reservations, coordinating routine workflows — within the rules you set.
Guests ask, NIA assists
Real-time rates and availability, instant answers and direct bookings straight from your website.
Trusted by independent hoteliers to power daily operations
“Time is a decisive factor in our business, and Newhotel Cloud PMS makes us more efficient and productive because it’s easy to use. It’s the ideal partner for our needs today and tomorrow.”
“What I value most is the integration with its channel manager, which makes it easy to manage all the OTAs. It’s a robust cloud solution: at any time and from anywhere I can see what’s happening in our properties.”
“We have been Newhotel clients since 2016 and recently upgraded our software to the latest version, which met our needs. The training was excellent and left us ready to use every feature available.”
Understand how the suite would work for your hotel
How does Newhotel connect different departments?
Selected Newhotel solutions share information and support connected workflows across areas such as reception, housekeeping, guest service and additional hotel services. The exact connections depend on the products and configuration implemented.
How will our staff learn to use it?
Training reflects the selected solutions and the tasks each team performs, paired with a safe practice environment so your staff feels confident before going live.
Which tasks can be automated?
Depending on the selected products, automation can support operational workflows, distribution updates and service follow-up. The demonstration can show the rules, triggers and staff involvement relevant to your hotel.
Can guests communicate requests through the system?
Yes. The Guest Experience app allows guests to submit requests directly from their smartphones, automatically routing them into Service Monitor for staff action and tracking.
Do we need the entire suite?
Newhotel is completely modular. You can start with core PMS capabilities and add extra modules, such as POS, Spa, or Business Intelligence, as your property grows.
Can we access the Cloud Suite away from the hotel?
Yes. Authorised team members can securely access Newhotel Cloud from anywhere on standard web browsers and mobile devices.
See it through the eyes of your team
Ready to simplify operations and maximize revenue?
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