{"id":75997,"date":"2026-04-28T10:06:12","date_gmt":"2026-04-28T13:06:12","guid":{"rendered":"https:\/\/newhotel.com\/?p=75997"},"modified":"2026-04-28T10:20:45","modified_gmt":"2026-04-28T13:20:45","slug":"como-transformar-huespedes-en-fans-de-su-hotel","status":"publish","type":"post","link":"https:\/\/newhotel.com\/es\/blog\/como-transformar-huespedes-en-fans-de-su-hotel\/","title":{"rendered":"C\u00f3mo transformar hu\u00e9spedes en fans de su hotel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"75997\" class=\"elementor elementor-75997\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67717705 e-flex e-con-boxed e-con e-parent\" data-id=\"67717705\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eebb71 elementor-widget elementor-widget-heading\" data-id=\"8eebb71\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El viaje completo que fideliza \u2014 desde el primer clic hasta el pr\u00f3ximo regreso.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2925ab6 elementor-widget elementor-widget-text-editor\" data-id=\"2925ab6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El hu\u00e9sped de hoy no reserva solo una habitaci\u00f3n \u2014 reserva una experiencia. Y la experiencia comienza mucho antes de llegar al hotel.<\/p>\n<p><\/p>\n<p>En un mercado donde las rese\u00f1as online construyen o destruyen reputaciones, los hoteles que destacan son aquellos que tratan cada interacci\u00f3n como una oportunidad para sorprender. \u00bfLa buena noticia? Con el enfoque adecuado, cualquier hotel puede marcar la diferencia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c260a4 elementor-widget elementor-widget-heading\" data-id=\"9c260a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lo que el hu\u00e9sped moderno realmente quiere<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f649074 elementor-widget elementor-widget-text-editor\" data-id=\"f649074\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los datos lo dicen todo:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d792433 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d792433\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">El 81% de los viajeros lee rese\u00f1as online antes de reservar<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Los hu\u00e9spedes que reciben una experiencia personalizada tienen 3 veces m\u00e1s probabilidades de volver<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">El 68% espera una respuesta del hotel en menos de 24 horas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2bd03 elementor-widget elementor-widget-text-editor\" data-id=\"ea2bd03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La comodidad es el m\u00ednimo esperado. Lo que realmente marca la diferencia es que el hu\u00e9sped se sienta reconocido \u2014 que su hotel lo conozca, anticipe sus necesidades y est\u00e9 disponible cuando lo necesite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f106f9b elementor-widget elementor-widget-heading\" data-id=\"f106f9b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Los 5 momentos que definen la experiencia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4192c521 elementor-widget elementor-widget-text-editor\" data-id=\"4192c521\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>La estancia de un hu\u00e9sped est\u00e1 formada por momentos. Y cada uno cuenta.<\/p>\n\n<p><strong>1. Antes de la llegada<\/strong><br \/>La primera impresi\u00f3n comienza online. Despu\u00e9s de la reserva, un contacto personalizado con informaci\u00f3n \u00fatil, sugerencias de upgrade o check-in anticipado ya diferencia a su hotel de la competencia.<\/p>\n\n<p><strong>2. La llegada<\/strong><br \/>Si el check-in se resuelve digitalmente, su equipo puede centrarse en lo que realmente importa: recibir al hu\u00e9sped con atenci\u00f3n genuina, sin filas ni papeleo.<\/p>\n\n<p><strong>3. Durante la estancia<\/strong><br \/>Disponible, pero sin ser intrusivo. Solicitar servicios desde el m\u00f3vil, acceder a informaci\u00f3n del hotel o recibir una oferta en el momento adecuado transforma una estancia com\u00fan en una experiencia de 5 estrellas.<\/p>\n\n<p><strong>4. El check-out<\/strong><br \/>La \u00faltima impresi\u00f3n que se lleva el hu\u00e9sped. Un proceso simple y digital, con la factura disponible en la app, transmite eficiencia y respeto. Tambi\u00e9n es el momento ideal para recoger feedback antes de cualquier rese\u00f1a online.<\/p>\n\n<p><strong>5. Despu\u00e9s de la salida<\/strong><br \/>La fidelizaci\u00f3n se construye entre estancias. Un agradecimiento personalizado o una oferta para la pr\u00f3xima visita son gestos simples que convierten hu\u00e9spedes en embajadores de su marca.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00c1844 elementor-widget elementor-widget-heading\" data-id=\"00c1844\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Los 4 pilares de la satisfacci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c1a476 elementor-widget elementor-widget-text-editor\" data-id=\"8c1a476\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>La satisfacci\u00f3n no es casualidad \u2014 es el resultado de procesos bien definidos:<\/p>\n<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f87c0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"34f87c0\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Personalizaci\u00f3n:<\/b> conocer al hu\u00e9sped y anticipar sus necesidades<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Velocidad:<\/b> respuestas r\u00e1pidas y resoluci\u00f3n de problemas antes de que escalen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Proximidad humana:<\/b> la tecnolog\u00eda libera a su equipo para centrarse en las personas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Mejora continua:<\/b> recoger feedback en tiempo real y actuar con base en datos<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a712de7 elementor-widget elementor-widget-heading\" data-id=\"a712de7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fidelizar es la inversi\u00f3n con mayor retorno<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e06344a elementor-widget elementor-widget-text-editor\" data-id=\"e06344a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>Adquirir un nuevo cliente puede costar hasta 5 veces m\u00e1s que retener uno existente. Un hu\u00e9sped fiel gasta en promedio un 67% m\u00e1s que uno de primera visita, reserva con mayor antelaci\u00f3n, es menos sensible al precio y recomienda su hotel de forma espont\u00e1nea.<\/p>\n<p><\/p>\n<p>La diferencia entre un hu\u00e9sped satisfecho y un embajador de marca est\u00e1 en los detalles \u2014 y son esos detalles los que la tecnolog\u00eda adecuada permite escalar.<\/p>\n<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ef133 elementor-widget elementor-widget-heading\" data-id=\"d7ef133\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">C\u00f3mo le ayuda Newhotel Guest Experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef9d7f elementor-widget elementor-widget-text-editor\" data-id=\"1ef9d7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>La plataforma Newhotel Guest Experience ha sido dise\u00f1ada para cubrir toda la jornada del hu\u00e9sped, integrada con su PMS en un \u00fanico ecosistema:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7307593 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7307593\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Web App sin descarga \u2014 acceso inmediato desde cualquier dispositivo<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Check-in online \u2014 sin filas ni papeleo<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Solicitud de servicios desde la app \u2014 upgrades, transfers, amenities<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Chat & WhatsApp \u2014 comunicaci\u00f3n en el canal preferido del hu\u00e9sped<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ofertas personalizadas \u2014 en el momento adecuado<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Evaluaci\u00f3n en la app \u2014 recogida de feedback antes de plataformas externas<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaa2714 elementor-widget elementor-widget-heading\" data-id=\"eaa2714\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfListo para fidelizar a sus hu\u00e9spedes?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f14538 elementor-widget elementor-widget-text-editor\" data-id=\"6f14538\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>Descubra c\u00f3mo Newhotel Guest Experience puede transformar la experiencia de sus hu\u00e9spedes y empezar a fidelizar desde hoy.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8912d23 elementor-widget elementor-widget-heading\" data-id=\"8912d23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/newhotel.com\">\ud83d\udc49 M\u00e1s informaci\u00f3n en newhotel.com<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>El viaje completo que fideliza \u2014 desde el primer clic hasta el pr\u00f3ximo regreso. El hu\u00e9sped de hoy no reserva solo una habitaci\u00f3n \u2014 reserva una experiencia. Y la experiencia comienza mucho antes de llegar al hotel. En un mercado donde las rese\u00f1as online construyen o destruyen reputaciones, los hoteles que destacan son aquellos que [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":76008,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[922,847,983,917],"tags":[],"class_list":["post-75997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experiencia-es","category-gestion-hotelera-es","category-hoteleria","category-tecnologia-es-3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C\u00f3mo transformar hu\u00e9spedes en fans de su hotel - Newhotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newhotel.com\/es\/blog\/como-transformar-huespedes-en-fans-de-su-hotel\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo transformar hu\u00e9spedes en fans de su hotel\" \/>\n<meta property=\"og:description\" content=\"El viaje completo que fideliza \u2014 desde el primer clic hasta el pr\u00f3ximo regreso. El hu\u00e9sped de hoy no reserva solo una habitaci\u00f3n \u2014 reserva una experiencia. Y la experiencia comienza mucho antes de llegar al hotel. 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